Troubleshooting
| Issue | Resolution | Notes |
|---|---|---|
| MicroPeckerX is not detected in the configuration software | Check the following: • Is the USB driver installed? • Are the PC and MicroPeckerX connected properly? • If you are using a USB hub, is it self-powered? | — |
| Error occurs while loading the gateway setting file | Check the following depending on the error: • Device Error: Is MicroPeckerX connected properly? • File not found.: Are you selecting an existing file? • File Format Error: Have any sheets been deleted or renamed? • Import Error: Are the sheet names and cell values shown in the error message correct? • Unknown Error: Is the file already open in Excel or another application? | Sheets must be ordered as “Com”, “Immediate GW”, “Gateway”, “Periodic Frame” (you may add additional sheets afterwards). |
| Error occurs while reading the gateway configuration | Check the following depending on the error: • Device Error: Is MicroPeckerX connected properly? • Unknown Error: Is the destination file already open in Excel or another application? | — |
| No frames are transmitted or forwarded from MicroPeckerX | Power-cycle MicroPeckerX. | Settings written from the configuration software do not take effect until MicroPeckerX is restarted. |