Troubleshooting
| Problem | Action | Note |
|---|---|---|
| MicroPeckerX is not detected by the configuration software. | Please check the following: - Is the USB driver installed? - Are the PC and MicroPeckerX connected correctly? - If you use a USB hub, is it self-powered? | - |
| An error occurs when loading the GW setting file. | Check the following based on the error message: - Device Error: Is MicroPeckerX connected correctly? - File not found.: Did you select a non-existent file? - File Format Error: Were sheets deleted or renamed? - Import Error: Are values in the displayed sheet name and cell positions correct? - Unknown Error: Is the selected file open in Excel or another app? | The sheet order must be Com, Immediate GW, Gateway, Periodic Frame (additional sheets may be added after these). |
| An error occurs when reading GW settings. | Check the following based on the error message: - Device Error: Is MicroPeckerX connected correctly? - Unknown Error: Is the saved file open in Excel or another app? | - |
| No transmission or gateway operation occurs from MicroPeckerX. | Power-cycle MicroPeckerX. | GW settings written from the configuration software to the MicroPeckerX unit do not take effect until the unit is power-cycled. |